In order to provide high quality of service according to ISO 9001 standards, we kindly ask you to share your opinion about cooperation with our company in transport/forwarding manner, hitherto. The aim of this query is to better know your needs and take an effort to suit to them. We’re sure that it will improve our service and will make our future cooperation satisfying.

1. Quality of service provided by Folpak Sp. z o.o. general satisfaction with customer service.
	very good good Reasonable bad very bad
2. Response to inquiries / quotations.
	very good good Reasonable bad very bad
3. Efficiency in provided service:
	very good good Reasonable bad very bad
4. Frequency of contact during realisation of transport.
	Very Often Often Sufficiently Rarely Lack of contact
5. Competence and knowledge of our freight forwarders:
	very good good Reasonable bad very bad
6. Evaluation of IT contact tools (phone contact, e-mail etc)
	very good good Reasonable bad very bad
7. Flexibility of Folpak Sp. z o.o. in order to cover your transport needs/not planned situations:
	very good good Reasonable bad very bad
8. Evaluation of our company in comparison to others on the market.
	very good good Reasonable bad very bad
What induced you to use our service (you can mark few options):
competetive price opinion about our company unique offer quality of customer service punctuality in realisation orders others
If you have any additional comments share it with us below
Company / person filling this questionaire

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